Delivery Policy & Method

1 For your convenience, clouds qouom provides of charge delivery service of your devices to service providers on some products (all devices ). Delivery service is not considered as a repair procedure.

2 Customers have the right to directly approach warranty service providers even if the Free Delivery Service is available for their products.

3 clouds qouom provides contact details of the warranty service provider as well as the product’s work order number so that customers can follow up with the warranty service provider directly and submit their requests if any. In all cases, it is the warranty service provider’s responsibility towards the customer to provide the warranty service and apply the rules and regulations.

5.4 To benefit from this service, customers need to bring their products to clouds qouomTechnical Support inside the website where available.

5.5 The Free Delivery Service requires four to seven days at the most and this time period is not counted within the repair period.

5.7 Customers can contact us to know which products are covered with the Free Delivery Service. Clouds qouom has the right to stop the Free Delivery Service on some products without a prior notice if there is no impact on the General Warranty Policies. *Accessories warranty is subjected to the terms and condition of the manufacturer warranty policies, which is explained in the product manual.